Account Setup

Set up your GatherHub account and organization to start creating and managing events.

Creating Your Account

Step 1: Sign Up

1. Go to my.gatherhub.app
2. Click Sign Up
3. Enter your details:
   • Full name
   • Email address
   • Password (minimum 8 characters)
4. Click Create account

Step 2: Verify Your Email

1. Check your inbox for a verification email from GatherHub
2. Click the verification link in the email
3. You'll be taken to your dashboard

Until you verify, GatherHub shows this screen. Use Resend verification email if the email hasn't arrived.

Step 3: Complete Your Profile

After logging in for the first time, open Settings from your user menu:

1. Profile - Check your name and email
2. Profile Details - Add your job title, company, industry and location (optional)
3. Communication - Choose whether you want marketing emails and event updates

Setting Up Your Organization

Organizations in GatherHub are workspaces where you manage events, team members, and resources.

Your Personal Organization

When you sign up, GatherHub creates an organization for you named after your first name (for example, "Aisyah's Organization"). You are its owner, and it is already selected. Rename it under Organization > Settings.

Create Another Organization

1. Open your user menu, then click New in the organization switcher
2. Click New Organization
3. Enter your organization details:
   • Organization Name - Your company or group name
   • Description - Brief description of your organization (optional)
4. Click Create Organization

Organization Settings

Go to Organization > Settings. The page has these sections:

Venues live under Event Setup > Venues. Speakers and sponsors are added per event.

Inviting Team Members

Add team members to your organization to collaborate on events.

Send Invitations

1. Go to Organization > Team & Invitations
2. Click Send Invitation
3. Enter their Email Address
4. Select their Role:
   • Administrator - Full management access to the organization
   • Member - Basic access to organization resources
5. Click Send

Invitation Status

Sent invitations appear under Pending Invitations with an Expires date. Use Resend if an invitation has expired or the email went missing. Once accepted, the person shows in the Members list as Active.

Account Security

Two-Factor Authentication

Enable two-factor authentication for additional security:

1. Go to Settings > Two-Factor Auth
2. Click Enable 2FA
3. Scan the QR code with your authenticator app
4. Enter the verification code
5. Save your 2FA Recovery Codes in a secure place, such as a password manager

Password Management

To change your password:

1. Go to Settings > Password
2. Enter your Current password
3. Enter and confirm your New password
4. Click Save

Account Preferences

Communication Preferences

Under Settings > Communication, choose what you receive:

Changes are logged with the date you opted in.

Appearance Settings

Under Settings > Appearance, choose Light, Dark or System theme.

Next Steps

Your account and organization are ready. Here's what to do next:

1. Create your first event using the Quick Start guide
2. Set up venues you'll use for events
3. Configure payment methods to accept paid registrations
4. Invite crew members to help manage events