FAQ

Find quick answers to commonly asked questions about GatherHub.

General Questions

What is GatherHub?

GatherHub is an event management platform that helps organizations manage events from registration and payment through to attendance tracking and certificate generation.

Who can use GatherHub?

GatherHub is designed for event organizers in Malaysia who run trainings, workshops, seminars, conferences, and other gatherings that require registration and attendance tracking.

Is GatherHub free?

GatherHub has no monthly subscription fee. For paid events, there's a transaction fee of 3% + RM 1 per successful payment. Free events have no fees.

Registration Questions

How do I register for an event?

1. Visit the event page
2. Select your ticket type
3. Fill in your details
4. Complete payment (if applicable)
5. Receive confirmation email

Can I register multiple people at once?

Yes, most events allow you to purchase multiple tickets in one order. You'll be asked to provide details for each attendee.

How do I cancel my registration?

If the event allows cancellations:

1. Log in to your participant portal
2. Find your registration
3. Click Cancel Registration
4. Follow refund instructions

Check the event's refund policy for details.

Can I transfer my ticket to someone else?

This depends on the event settings. Contact the event organizer to request a transfer if needed.

Payment Questions

What payment methods are accepted?

GatherHub supports:

• FPX (online banking)
• DuitNow QR
• Manual bank transfer

Is my payment secure?

Yes. All payments are processed through secure, encrypted channels. GatherHub is PCI DSS compliant and never stores your card details.

When will I be charged?

For online payments (FPX, DuitNow), you're charged immediately upon completion. For manual transfers, you initiate the transfer yourself.

Can I get a refund?

Refund availability depends on the event's refund policy. Check the event page or contact the organizer.

Why did my payment fail?

Common reasons:

• Insufficient funds
• Bank security blocks
• Session timeout
• Technical issues

Try again or use a different payment method.

Check-In Questions

How do I check in to an event?

Show your QR code (from email or portal) to the check-in staff. They'll scan it to record your attendance.

What if I forgot my ticket?

Staff can look you up by name or email. Have your confirmation email or ID ready.

Can I check in to just some sessions?

If the event has session-level check-in, yes. You'll check in separately for each session you attend.

Certificate Questions

How do I get my certificate?

If you meet the attendance requirements:

1. The organizer generates certificates after the event
2. You receive an email notification
3. Download it in the GatherHub app: open the event, tap Ticket, then Certificates

Why don't I have a certificate?

Possible reasons:

• Event hasn't ended
• Certificates not yet generated
• You didn't meet attendance requirements
• Contact organizer for clarification

Can I verify my certificate?

Yes. Every certificate has a QR code and number that can be verified at my.gatherhub.app/verify.

Can I get a replacement certificate?

Contact the event organizer. They can regenerate your certificate if needed.

Account Questions

How do I create an account?

You can:

1. Register for an event (account created automatically)
2. Sign up at my.gatherhub.app

How do I reset my password?

1. Go to login page
2. Click "Forgot Password"
3. Enter your email
4. Follow the reset link

How do I delete my account?

Go to Settings > Privacy > Delete Account. Note that this is permanent.

Organizer Questions

How do I create an event?

1. Log in to GatherHub
2. Go to Events
3. Click Create Event
4. Follow the creation wizard

How much does it cost to organize events?

Free events have no cost. For paid events, GatherHub charges 3% + RM 1 per successful transaction.

Can I have multiple organizers?

Yes. Add crew members with the Organizer role to share full management access.

How do I export my data?

Go to Participants or Reports, then click Export. Choose CSV or Excel format.

Technical Questions

What browsers are supported?

GatherHub works best on:

• Chrome (recommended)
• Firefox
• Safari
• Edge

Use the latest version for best experience.

Is there a mobile app?

Yes. You install the GatherHub app straight from your phone's browser. There's no app store. On Android, tap Install when asked. On iPhone, open GatherHub in Safari and choose Share → Add to Home Screen. Attendees and crew use the same app. See Getting the app.

Does the app work without internet?

Partly. Your ticket opens without internet once you've opened the event in the app while online. Crew camera scans are saved on the phone and sent when the internet comes back. Voting, questions and searching need internet. See Using the app without internet.

Why is the page loading slowly?

Try:

• Clearing browser cache
• Using a different browser
• Checking internet connection
• Disabling browser extensions

Privacy Questions

How is my data used?

Your data is used to:

• Process registrations
• Send event communications
• Generate certificates
• Provide event analytics to organizers

See our Privacy Policy for details.

Who can see my information?

• Event organizers see your registration details
• Other participants cannot see your information
• Your data is not sold to third parties

Still Have Questions?

• Check Common Issues
• Contact support
• Email [email protected]