Ticketing
Setting Up Ticket Types
Ticket types define how participants register for your event. Create multiple ticket types to offer different registration options, pricing tiers, and access levels.
Understanding Ticket Types
Each event needs at least one ticket type. Ticket types can represent:
- Pricing tiers - VIP, Standard, Economy
- Participant categories - Adult, Student, Senior
- Access levels - Full Access, Single Day, Workshop Only
- Registration types - Individual, Group, Corporate
To sell one ticket that admits several people, see Team Pass.
Creating a Ticket Type
Add a Ticket Type
- Go to your event dashboard
- Click Ticket Types in the sidebar
- Click Add Ticket Type
Ticket Settings
| Setting | Required | Description |
|---|---|---|
| Ticket Name | Yes | Ticket name (e.g., "General Admission") |
| Price (RM) | Yes | Cost per ticket. Set to 0 for a free ticket |
| Early Bird Price (RM) | No | Discounted price used until the event's early bird deadline |
| Description | No | What's included with this ticket |
| Capacity | No | Total tickets available. Leave blank for unlimited |
Click Create Ticket Type to save.
Early Bird Pricing
Early bird is set per event, not per ticket:
- Go to Details and turn on Enable Early Bird Pricing
- Set the Early Bird Deadline
- Give each ticket type an Early Bird Price (RM)
Until the deadline, tickets with an early bird price sell at that price. After it, the regular price applies.
Ticket Configuration Options
Pricing
| Option | Description |
|---|---|
| Free (RM 0) | No payment required. Shows a FREE badge |
| Fixed Price | Set price per ticket. Paid tickets must be at least RM 10.00 |
Quantity and Limits
| Setting | Description |
|---|---|
| Capacity | Maximum tickets available for this type |
| Per order | A buyer can get 1 to 20 tickets in one order |
When a ticket type's capacity is used up, it shows as Sold Out on the event page and can't be selected.
Per-Ticket Settings
| Setting | Description |
|---|---|
| Require organiser approval | Registrations land as pending until you approve them under Registration Approvals |
| Eligibility | Buyers must pass one or more verification sources before they can buy this tier. Set Max per verified person, whether any or every source must pass, and when to check (At purchase, At check-in, or At purchase and check-in) |
| Allow transfers | Turn off to name-lock the tier so holders can't transfer their ticket |
Verification sources
Eligibility needs at least one verification source. If you have none, the form links you to add one first.
Ticket Type Examples
Free Workshop
| Setting | Value |
|---|---|
| Ticket Name | Free Registration |
| Price (RM) | 0 |
| Capacity | 50 |
Conference with Tiers
Standard with early bird
| Setting | Value |
|---|---|
| Ticket Name | Standard |
| Price (RM) | 200.00 |
| Early Bird Price (RM) | 150.00 |
| Capacity | 200 |
Turn on Enable Early Bird Pricing in Details and set the deadline to 2 weeks before the event.
VIP
| Setting | Value |
|---|---|
| Ticket Name | VIP Access |
| Price (RM) | 500.00 |
| Capacity | 20 |
| Description | Includes front row seating and meet & greet |
Training with Categories
| Ticket Type | Price | Description |
|---|---|---|
| Professional | RM 300 | For working professionals |
| Student | RM 150 | Valid student ID required (use Eligibility or Require organiser approval to screen) |
| Corporate | RM 250 | For company-sponsored staff |
Managing Ticket Types
Edit Ticket Types
- Go to Ticket Types
- Click Edit on the ticket type
- Modify settings and click Update Ticket Type
Editing after sales
Price changes only affect future purchases. Tickets already sold keep the price the buyer paid.
Delete Ticket Types
Click Delete and confirm. You can't delete a ticket type that has sold tickets.
Ticket List
Each ticket type in the list shows:
| Item | Meaning |
|---|---|
| FREE badge or price | Free ticket, or the regular price in RM |
| Early Bird | The early bird price, when set |
| Capacity | Total and how many are still available, or Unlimited |
| Sold | Tickets issued so far |
Collecting Attendee Information
Extra questions are set up under Custom Fields, not on the ticket type. Each field has a Scope:
| Scope | Collected |
|---|---|
| Order-level | Once per order |
| Ticket-level | For each ticket |
Custom fields apply to every ticket type in the event. See Custom Fields.
Capacity Management
Overall vs Ticket Capacity
| Level | Where | Description |
|---|---|---|
| Event capacity | Details > Max Participants | Stops all registration once that many people are confirmed, whatever the ticket type |
| Ticket capacity | Ticket Types > Capacity | Stops sales for that ticket type when reached |
Both limits apply. When the event is full, the event page says This event is full and no ticket can be picked. Unpaid checkouts don't hold a seat; a seat is taken once the order is paid or the free registration is confirmed.
Adding people yourself
You and your crew can still add people over the limit: manual add, import, walk-in at the door and waitlist promotion are not blocked.
Example
Venue limit: 100
| Ticket Type | Capacity | Notes |
|---|---|---|
| VIP | 20 | Limited to 20 |
| Standard | 80 | Together with VIP, adds up to 100 |
Best Practices
Naming
- Use clear, descriptive names
- Include what's different about each tier
- Avoid confusing similar names
Pricing
- Research comparable events in your market
- Consider your costs and value provided
- Use psychological pricing (RM 99 vs RM 100)
Capacity
- Don't oversell beyond venue capacity
- Reserve some tickets for late registrations
- Consider no-show rates for free events
Timing
- Open sales early to build momentum
- Create urgency with early bird deadlines
- Close sales with enough time to prepare
Troubleshooting
Ticket not appearing
- Make sure the event is published
- Check that the ticket type isn't Sold Out
- Check whether the event has already ended
Can't delete ticket
- Ticket types with sold tickets can't be deleted
- Create a new ticket type instead
- Contact support for special cases
Oversold tickets
- Ticket capacity is enforced at checkout
- Each ticket type has its own capacity
- Review each ticket type's Capacity
Next Steps
- Set up pricing strategies for timed pricing
- Create discount codes for promotions
- Configure registration forms for your event