Participant Portal
Participant Dashboard
The participant portal gives registered attendees a personal dashboard to manage their event registrations, tickets, and certificates.
Accessing the Portal
How to Access
Participants can access their portal:
- From confirmation email - Click portal link
- Direct URL - my.gatherhub.app/me
- The GatherHub app - install it on your phone; it opens here
- From event page - Click "My Registrations"
Login Options
- Email and password
- Social login (if enabled)
- Magic link (passwordless)
Dashboard Overview
What Participants See
The start page, My events, groups every event the participant is registered for:
| Section | Content |
|---|---|
| Happening now | Events live today |
| Upcoming | Future events |
| Past | Completed events |
Tapping an event opens its Home ("Today"), with check-in status, what's up next and what's live now. Certificates are found per event, under Ticket → Certificates.
Event Cards
Each event shows:
- Event name and date
- Registration status
- Check-in status
- Quick actions
Event Categories
Upcoming Events
Events in the future:
- Event details
- Countdown to event
- View ticket option
- Add to calendar
Happening Now
Currently active events:
- Check-in status
- Session schedule
- Live updates
Past Events
Completed events:
- Attendance summary
- Certificate availability
- Event archive
Dashboard Features
Quick Actions
| Action | Description |
|---|---|
| View Ticket | Display ticket with QR code |
| View Event | Go to event details |
| Download Certificate | Get certificate if available |
| Contact Organizer | Send message |
Notifications
Participants receive:
- Registration confirmation
- Event reminders
- Certificate availability
- Important updates
Navigation
Portal Sections
The portal is the attendee view of the GatherHub app. Inside an event it has five tabs:
| Tab | Description |
|---|---|
| Home | "Today" for the event |
| Agenda | Sessions, schedule, activities, speakers |
| Ticket | Ticket QR, self check-in, kit, certificates |
| Connect | Networking, digital business card, social wall |
| More | Polls, Q&A, surveys, content, rewards, event info, account |
See Using the app as an attendee for every tab in detail.
Best Practices for Organizers
Portal Experience
Ensure participants can:
- Easily find their tickets
- Access event information
- Download certificates
- Contact support
Communication
- Include portal links in emails
- Ask attendees to install the app and open the event once before the day, so their ticket opens without internet
- Remind about certificate access
- Provide help documentation