Payment Methods

GatherHub offers multiple payment methods to suit different participant preferences and use cases.

Available Payment Methods

FPX and DuitNow QR are processed through BayarCash. Free tickets skip payment: signed-in participants click Confirm Free Registration.

Paid orders open Complete your order, where the participant picks a payment channel and pays.

FPX (Online Banking)

How FPX Works

1. Participant selects FPX Online Banking and clicks Pay RM ...
2. Chooses their bank from the list
3. Redirected to bank's login page
4. Authenticates and approves payment
5. Redirected back with confirmation

Participant Experience

Select Payment Method
        ↓
   Choose Bank
        ↓
Bank Login Page
        ↓
 Approve Payment
        ↓
 Return to Event
        ↓
  Confirmation

Supported Banks

Retail Banks:

• Maybank2u
• CIMB Clicks
• Public Bank
• RHB Now
• Hong Leong Connect
• AmOnline
• Bank Islam
• Bank Rakyat
• Affin Bank
• Alliance Bank
• Standard Chartered
• HSBC
• OCBC
• UOB

Business Banks:

• Maybank2E
• CIMB BizChannel
• And others...

FPX Tips

DuitNow QR

How DuitNow QR Works

1. Participant selects DuitNow QR and clicks Pay RM ...
2. QR code is displayed on screen
3. Opens banking app on phone
4. Scans the QR code
5. Confirms payment in app
6. Payment is confirmed instantly

Participant Experience

Select DuitNow QR
        ↓
  QR Code Shown
        ↓
Scan with Bank App
        ↓
Confirm in App
        ↓
 Instant Confirm

Compatible Apps

Any Malaysian bank app supporting DuitNow:

• Maybank MAE
• CIMB OCTO
• Touch 'n Go eWallet
• Boost
• GrabPay
• ShopeePay
• BigPay
• And many more...

DuitNow Tips

Manual Bank Transfer

How Manual Transfer Works

1. Participant selects Bank Transfer
2. Bank transfer details are displayed
3. Participant clicks Submit Order (Pending Approval)
4. Participant makes transfer via:
   • Online banking
   • ATM
   • Over the counter
5. Uploads proof of payment on the order page
6. Organizer approves

What Participants See

Bank transfer details
Bank: [Bank name]
Account no: [Account number]
Account name: [Account holder]
Amount to pay: RM [Total]
Payment reference: [Order ID]

Please include your Order ID as payment reference.

The bank account shown is GatherHub's collection account, set by the platform administrator. It is not your organization's own account.

Proof of Payment

Under Upload payment receipt, participants can upload one file (PNG, JPG, GIF or PDF, up to 5MB), such as:

• Screenshot of transfer confirmation
• Photo of ATM receipt
• Bank statement excerpt

They can add Notes (optional), for example the transaction reference.

Approval Process

1. Go to Payment Approvals in the event menu
2. Review the Payment Receipt and Buyer's Notes
3. Verify amount and reference
4. Click Approve Payment or Reject Payment

Payment Method Comparison

Enabling/Disabling Methods

Platform Level

Payment channels are set once for the whole platform by the GatherHub administrator. Organizations and events can't turn individual channels on or off. Participants see the channels that are enabled.

Event Level

Payment Settings in the event menu sets the Platform Fee Mode:

Ticket income reaches you through Payouts to your organization's Bank Accounts.

Payment Timeouts

Timeout Settings

A payment session expires after 30 minutes by default. The platform administrator sets this (Payment Intent Expiry). Organizers can't change it per event.

What Happens on Timeout

1. Payment session expires
2. The order stays unpaid and no ticket is issued
3. The participant can open the order and pay again
4. GatherHub emails a reminder to buyers who left checkout without paying. You can see them under Left Checkout

Handling Payment Issues

FPX Issues

DuitNow Issues

Manual Transfer Issues

Corporate Payments

Best Practice for Corporate

Use Manual Transfer for corporate bookings:

1. The company registers and picks Bank Transfer
2. Company processes payment
3. Finance uploads the receipt on the order page
4. You approve under Payment Approvals

Invoice Details

GatherHub doesn't generate invoices. If the company needs one, include:

• Event name and date
• Ticket details
• Bank account information
• Payment reference
• Due date

Payment Receipts

Automatic Receipts

GatherHub doesn't send a separate receipt document. After successful payment:

• The ticket confirmation email is sent to the buyer, with the tickets attached as PDF
• The order page shows the payment details
• Tickets are available in the participant portal

Order Page Contents

• Event name
• Registration details
• Payment method and payment channel
• Platform fee, if the buyer pays it
• Total

Best Practices

For Organizers

• Pick the right Platform Fee Mode before you publish
• Watch Left Checkout for buyers who didn't finish
• Monitor pending payments
• Process approvals quickly
• Keep your payout bank account updated

For Participants

• Choose familiar payment method
• Complete payment promptly
• Keep reference number
• Check spam for confirmation
• Contact organizer if issues

Next Steps

• View orders and transactions
• Process refunds when needed
• Track revenue from payments