Quick Registration and Guest Checkout

Let people register or buy a ticket without creating an account first. Guests type their name, email and phone, and their ticket arrives by email.

What It Does

Without these switches, a visitor who is not signed in sees Login to Register and must create an account before registering or paying. Visitors arriving from ads or social media often drop off at that step. Guest checkout removes it.

Turning It On

1. Open your event and click Details
2. Go to the Registration tab
3. Switch on Quick registration
4. To sell paid tickets to guests as well, switch on Allow guest checkout for paid tickets
5. Click Save Registration Settings

The Data & privacy notice on the same tab applies to guests as well. When it is set, guests must tick a box agreeing to it before they can register or pay.

Instant Access for Guests

By default a quick-registration guest gets in straight away: no verification email, no password email, and they land on their ticket. You can change this under the Quick registration switch.

When a default password is set, Apply default password to {n} guests gives it to guests who registered earlier and never set their own password. Accounts with their own password, crew and organisation staff are never changed.

What the guest gets

• Only a brand-new account is signed in automatically. If the email already has an account, the ticket is added to it, but the guest is not signed in
• The form has an Email me a copy of my registration checkbox. It is unticked by default, and a ticket email is sent only when the guest ticks it. The ticket is always in the attendee app

What Guests See

On the event page

For a visitor who is not signed in, each eligible ticket shows:

The registration form

Clicking the ticket opens the registration panel with the message No account needed. Guests fill in:

• Full name, email and phone
• Your custom fields, if you added any
• The privacy consent checkbox, if you set a data & privacy notice
• A discount code (paid tickets only)

The button at the bottom reads Complete Registration for a free ticket and Continue to Payment for a paid one.

Signing in instead

The panel also has a Have an account? Sign in link. A guest who signs in comes straight back to the event page with the same ticket open and the details they typed still filled in. The account's own name and email are used.

Limits

After a Guest Registers

Free tickets

The ticket is issued straight away and the guest is taken to their ticket (see Instant Access). The ticket is emailed only if the guest ticked Email me a copy of my registration.

Paid tickets

1. The guest clicks Continue to Payment. GatherHub reserves the order and opens the guest's order page, titled Complete your order
2. The guest chooses a payment method and pays, the same way a signed-in buyer does
3. After a successful payment, the ticket is issued and emailed to the guest
4. The payment result page has a View Your Tickets button that opens the order page

The guest's order link

Guests have no account to sign in to, so their order page opens through a secure link:

• The ticket email's View Order Details button uses this link
• The link is valid for 7 days
• It only works exactly as sent. A shortened or edited link is refused

After 7 days the link stops working. The ticket itself is not affected.

Setting a password (optional)

Once a paid guest order is complete, the order page offers Keep your tickets in one place with a Set a password button. Setting a password lets the buyer sign in later to see the ticket and event updates. It is optional. The ticket is issued and emailed whether or not they set one.

Failed or Cancelled Payment

If the payment fails or the guest cancels at the payment page:

• No ticket is issued and no registration is created
• For a failed payment, the result page shows Payment Failed with a Try Again button that opens the order page
• The order is marked failed. To try again, the guest picks the ticket again on the event page and fills in the form

When to Use It

Next Steps

• Set up ticket types and their prices
• Add custom fields to the registration form
• Set up payments before selling paid tickets
• Walk-in guide for registering at the door