Participant Portal
My Certificates
View and download all certificates you've earned from events in the participant portal.
Accessing Certificates
Where to Find
Certificates are listed per event:
- Open the GatherHub app, or sign in at my.gatherhub.app
- Open the event from My events (past events are under Past)
- Tap Ticket, then Certificates
Each certificate has Download and Verify buttons.
Certificate List
What You See
| Column | Description |
|---|---|
| Event | Event name |
| Certificate | Certificate title |
| Date Issued | When generated |
| Status | Active or Revoked |
| Actions | Download options |
Downloading Certificates
Download Options
| Format | Description |
|---|---|
| Standard document format | |
| PNG | Image format |
How to Download
- Find certificate
- Click Download
- Choose format
- File downloads
Certificate Details
Viewing Details
Click on certificate to see:
- Full certificate preview
- Participant name
- Event information
- Certificate number
- Issue date
- Verification QR code
Certificate Number
Unique identifier format:
CERT-EVENT-2024-00001
Used for verification.
Certificate Verification
Verify Your Certificate
- Scan QR code on certificate
- Or visit verification URL
- Enter certificate number
- See verification result
What Verification Shows
- Certificate validity
- Your name
- Event details
- Issue date
Sharing Verification
Provide to employers/others:
- Certificate number
- Verification URL
- QR code on certificate
Certificate Eligibility
Why You Got a Certificate
Certificates are issued when you:
- Attended required sessions
- Met attendance percentage
- Completed required activities
- Qualified per event rules
No Certificate Available?
Possible reasons:
| Reason | What to Do |
|---|---|
| Not yet issued | Wait for organizer |
| Didn't meet requirements | Check with organizer |
| Technical issue | Contact organizer |
Multiple Certificates
Different Certificate Types
An event may have:
- Attendance certificate
- Completion certificate
- Achievement certificate
- Special recognition
Each appears separately in your list.
Printing Certificates
Print Quality Tips
- Use high-quality paper
- Print at actual size
- Check printer settings
- Use color printing
Recommended Paper
- Standard A4 or Letter
- Certificate paper for formal look
- Check certificate orientation
Troubleshooting
Certificate not showing
- Check event has ended
- Verify you met requirements
- Wait for organizer to generate
- Contact organizer
Can't download
- Try different browser
- Check popup blocker
- Try different format
- Contact support
Wrong information
- Contact event organizer
- Request correction
- New certificate generated