Ticketing
Team Pass (Guest Seats)
A team pass is one ticket for several people. The buyer pays once and names their guests, at checkout or later. Each guest gets their own ticket and QR.
Create a Team Pass
- Open your event and go to Build → Ticket Types
- Click Add Ticket Type, or Edit on an existing one
- Set People per ticket to more than 1 (up to 10)
- Set the price for the whole pass
- Save the ticket type
The ticket list shows the pass with Team pass: 3 people when a capacity is set.
Capacity counts people
Capacity (seats) counts people, not passes. A capacity of 30 on a 3-person pass sells 10 passes.
Naming the Guests
| When | Who | Where |
|---|---|---|
| At checkout | Buyer | The registration panel shows Your guests (optional) with a name and email per guest. They can leave it blank |
| Later | Buyer | Attendee app → Ticket → Your guests. Fill in a name and email per seat and tap Send |
| Anytime | Organiser | Sell → Orders → open the order → Guest seat · not named yet → name, email, Send |
Each guest receives only their own ticket by email, plus an email to set a password for their account. In Run → Participants, the row menu has Resend set-password link and Mark email verified.
Rules
| Rule | Detail |
|---|---|
| Price | Charged per pass, not per person |
| Empty seats | An unnamed seat has no QR and can't be scanned. It still holds its place in the capacity |
| Waitlist | Empty seats are not released to the waitlist |
| Refunds | Guest seats can't be refunded on their own |