Payment Setup

Set up payment processing to accept paid registrations for your events. GatherHub supports multiple payment methods suitable for the Malaysian market.

Payment Options Overview

GatherHub supports three payment methods:

Setting Up Payments

Organization-Level Setup

Payment settings are configured at the organization level:

1. Go to Organization Settings
2. Click Payment Settings
3. Configure your payment methods

Payment Gateway

GatherHub uses BayarCash as the payment gateway for:

• FPX (online banking)
• DuitNow QR payments

FPX Setup

What is FPX?

FPX (Financial Process Exchange) enables direct online bank transfers from Malaysian banks.

Supported Banks

Major banks supported include:

• Maybank
• CIMB Bank
• Public Bank
• RHB Bank
• Hong Leong Bank
• AmBank
• Bank Islam
• And more...

Configuration

1. Ensure BayarCash account is linked
2. FPX is enabled by default
3. Test with a small transaction

DuitNow QR Setup

What is DuitNow QR?

DuitNow QR allows instant payments by scanning a QR code with any participating banking app.

How It Works

1. Participant selects DuitNow QR
2. QR code is displayed
3. Participant scans with banking app
4. Payment is processed instantly

Configuration

1. Ensure BayarCash account is linked
2. Enable DuitNow QR in payment settings
3. Test with a small transaction

Manual Transfer Setup

What is Manual Transfer?

Participants transfer money to your bank account and upload proof of payment.

Configuration

1. Go to Payment Settings
2. Enable Manual Bank Transfer
3. Enter your bank details:
   • Bank name
   • Account number
   • Account holder name
4. Set approval workflow

Bank Details Display

Participants will see your bank details:

Payment Settings

General Settings

Timeout Settings

Event-Level Settings

Override organization settings for specific events:

1. Go to event Settings
2. Click Payment Settings
3. Enable/disable specific methods
4. Save

Use Cases

• Free events: Disable all payment methods
• Corporate events: Manual transfer only
• Public events: All methods enabled

Testing Payments

Test Mode

Before going live:

1. Enable test mode in settings
2. Process a test transaction
3. Verify confirmation flow
4. Disable test mode

What to Test

• Payment page loads correctly
• Each payment method works
• Confirmation email is sent
• Ticket is generated
• Order appears in dashboard

Transaction Fees

Fee Structure

GatherHub charges a transaction fee for paid registrations:

Example

For a RM 100 ticket:

Payouts

How Payouts Work

1. Payments are collected by BayarCash
2. Funds are held until settlement
3. Payouts are made to your bank account
4. Settlement typically within 3-5 business days

Payout Schedule

Viewing Payouts

1. Go to Organization Settings
2. Click Payouts
3. View payout history and status

Payment Security

Data Protection

• All payment data is encrypted
• Card details are never stored
• PCI DSS compliant processing

Fraud Prevention

• Bank-level authentication
• Transaction monitoring
• Suspicious activity alerts

Best Practices

Before the Event

• Test all payment methods
• Verify bank account details
• Set appropriate timeouts
• Configure confirmation emails

Monitoring

• Check pending payments daily
• Process manual approvals promptly
• Monitor for failed transactions

After the Event

• Reconcile payments received
• Review transaction reports
• Process any refunds needed

Troubleshooting

Payment not processing

• Check payment gateway status
• Verify configuration settings
• Test with different payment method
• Contact support if persistent

Missing payment confirmation

• Check transaction status
• Verify email delivery
• Look for webhook errors
• Manually confirm if needed

Bank account issues

• Verify account details are correct
• Contact BayarCash support
• Check for account restrictions

Next Steps

• Learn about payment methods in detail
• View orders and transactions
• Process refunds when needed