My Registrations

View and manage all your event registrations from the participant portal, including tickets, sessions, and registration details.

Viewing Registrations

Registration List

Access all registrations:

Open the GatherHub app, or sign in at my.gatherhub.app
My events lists your registrations under Happening now, Upcoming and Past
Tap an event to open it

Registration Details

Each registration shows:

Info	Description
Event Name	Event you're registered for
Date	When the event takes place
Ticket Type	Your ticket
Status	Active, Pending approval, etc.
Check-In	Whether you've checked in

Ticket Information

Viewing Your Ticket

Open the event
Tap Ticket, the centre tab
See ticket details and QR code

My Ticket screen with the QR code, ticket number and ticket type — Your ticket in the app.

Right after registering, the order page shows the same ticket with Download ticket (PDF).

You're registered page with the ticket QR, ticket number and Download ticket PDF — The ticket on the order page.

Ticket Contents

Element	Description
QR Code	For check-in scanning
Ticket Number	Unique identifier
Event Details	Name, date, location
Your Name	Registered name

Using Your Ticket

Show QR code on mobile device
Print ticket if preferred
Have ticket number as backup

Ticket without internet

Open the event's Home once while you have internet, and the app saves your ticket on your phone. It then opens even with no signal at the venue. See Using the app without internet.

Session Registration

If Sessions Available

For events with sessions:

Open the event
Go to Agenda > Sessions
Under Reserve a seat, tap Reserve next to a session. It moves to your sessions with a Mine badge
Changed your mind? Tap Cancel next to it to give the seat back

Your sessions are grouped into Happening now, Upcoming and Past sessions. Sessions with a limited number of seats show how many are left, and Full when none are. Your attendance is recorded when crew check you in to a session.

Session Information

Info	Description
Session Name	Title of session
Time	Start and end time
Location	Room or area, when set
Status	Attended (with Checked in at time), Missed or Pending

Modifying Registrations

What You Can Change

Action	Availability
Update registration details	Not in the app. Ask the organizer, who can edit it
Change sessions	Not needed. Sessions are recorded when you check in
Cancel registration	Not in the app. Request a refund or contact the organizer
Transfer ticket	If the ticket type allows transfers

How to Transfer a Ticket

Open the event and tap Ticket
Tap Transfer Ticket
Enter the new holder's details
Tap Send Transfer

The ticket shows Transfer Pending until the other person responds.

Cancelling Registration

Requesting a Refund

You can't cancel a registration yourself. For a paid ticket, request a refund instead:

Go to My Tickets (my.gatherhub.app/my-tickets)
Click Request Refund on the ticket (shown only when the ticket is eligible)
Give your reason and bank details
Click Submit Refund Request

Track it under My Refund Requests. The status moves from Pending to Approved, Rejected or Completed. Review the event's refund policy on the event page first.

Cancellation Effects

When the organizer cancels your registration or approves your refund:

Registration cancelled
Ticket no longer valid for check-in
Refund per event policy

Registration Status

Status Types

Status	Meaning
Active	Registration complete
Pending approval	Awaiting organizer
Approved	Organizer approved your registration
Rejected	Organizer turned down your registration
Cancelled	Registration cancelled

An order you haven't paid for yet has no ticket. Open the order and pay to finish registering.

Status Actions

Status	You Can
Active or Approved	View ticket, check in
Unpaid order	Complete payment
Pending approval	Wait for decision
Rejected or Cancelled	Re-register if open