Welcome to GatherHub

GatherHub is the operational hub for events and activities. It helps organizations run purposeful gatherings from registration and payment through to attendance validation and verifiable certificates.

What is GatherHub?

GatherHub is a comprehensive event management platform designed for organizations that need to:

• Manage registrations for trainings, workshops, seminars, and conferences
• Process payments securely through Malaysian payment gateways
• Track attendance at multiple levels (event, session, activity)
• Issue certificates with verifiable credentials
• Communicate with participants before, during, and after events

Key Features

Event Creation and Management

Create events with a guided wizard that walks you through:

1. Basic information (title, description, dates)
2. Location setup (physical, virtual, or hybrid)
3. Ticketing and pricing configuration
4. Registration form customization

Multi-Level Event Structure

Organize complex events with:

• Sessions - Time-blocked segments (e.g., morning session, afternoon session)
• Activities - Specific workshops or presentations within sessions
• Custom fields - Collect additional data from participants

Ticketing and Payments

• Multiple ticket types with different prices and availability windows
• Early bird pricing and discount codes
• Payment processing via FPX, DuitNow QR, and manual bank transfer
• Automatic waitlist handling when tickets sell out

Check-In System

• QR code scanning for fast, contactless check-in
• Multi-level tracking (event, session, activity)
• Real-time attendance dashboard
• A phone app for crew and attendees, with scanning that keeps working without internet

Certificate Generation

• Customizable certificate templates with your branding
• Eligibility rules based on attendance requirements
• QR code verification for authenticity
• Batch generation for all qualifying participants

Team Collaboration

• Invite crew members with specific roles
• Role-based permissions (organizer, coordinator, staff, volunteer, speaker)
• Delegate tasks while maintaining control

How GatherHub Works

For Event Organizers

1. Create your organization and invite team members
2. Build events using the creation wizard
3. Configure tickets, registration forms, and payment settings
4. Publish and share your event page
5. Manage registrations and communicate with participants
6. Run check-in on event day
7. Generate certificates and export reports

For Participants

1. Discover events on your organization's event page
2. Register and complete payment
3. Receive confirmation email with ticket and QR code
4. Attend the event and check in with QR code
5. Use the GatherHub app for tickets, the agenda, check-in and certificates

Getting Started

Ready to create your first event? Follow these guides:

1. Account Setup - Create your account and organization
2. Quick Start Guide - Create your first event in 10 minutes
3. Creating an Event - Detailed event creation walkthrough

Need Help?

• Browse this documentation for detailed guides
• Check Common Issues for troubleshooting
• Review the FAQ for quick answers
• Contact support at [email protected]