Help
Getting Help
Find the help you need through our support channels and resources.
Self-Service Resources
Documentation
You're here! Browse our documentation for:
- Getting Started - New to GatherHub
- FAQ - Quick answers
- Common Issues - Troubleshooting
Search
Use the search function (⌘K or Ctrl+K) to find specific topics quickly.
Contact Support
For Participants
Issue with a specific event?
Contact the event organizer directly - they have the most context about their event.
General GatherHub issues?
Email: [email protected]
For Organizers
Technical Support
Email: [email protected]
Sales Inquiries
Email: [email protected]
When Contacting Support
Include This Information
Help us help you faster by providing:
| Information | Why It Helps |
|---|---|
| Your email | Identify your account |
| Event name | Locate the event |
| Description | Understand the issue |
| Screenshots | See what you're seeing |
| Steps taken | Know what you've tried |
| Browser/device | Check compatibility |
Example Support Request
Subject: Cannot download certificate - [Event Name]
Hi,
I attended [Event Name] on [Date] but cannot download my certificate.
What I tried:
- Clicked Download button
- Tried different browsers (Chrome, Safari)
- Cleared cache
Error message: "Download failed"
My email: [your email]
Event: [Event Name]
Browser: Chrome 120 on macOS
[Attach screenshot]
Thank you!
Response Times
Expected Response
| Priority | Response Time |
|---|---|
| Critical (event today) | Same day |
| High (event this week) | 1 business day |
| Normal | 2-3 business days |
Business Hours
Support hours: Monday - Friday, 9 AM - 6 PM (Malaysia Time)
Community
Stay Updated
- Follow GatherHub for updates
- Check documentation for new features
- Subscribe to release notes
Feedback
We Value Your Input
Help us improve:
- Report bugs
- Suggest features
- Share your experience
Email feedback to: [email protected]
Emergency Support
Critical Event Issues
If you have a critical issue during a live event:
- Email [email protected] with "URGENT" in subject
- Include event name and issue
- Provide contact phone number
- We'll prioritize your request
Before Contacting Support
Quick Checklist
- Searched documentation
- Checked FAQ
- Reviewed Common Issues
- Tried basic troubleshooting
- Gathered required information
Organizer Resources
For Event Organizers
Best Practices
- Test before your event
- Have backup plans
- Brief your team
- Monitor during event
Thank you for using GatherHub! We're here to help make your events successful.